SUPPORT
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Help Desk
On Site
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Telephone
Support
We are happy to provide telephone support to all customers who have purchased products or services from us.
Please have your customer number and product ID available when calling.
203-800-4410
Mon - Fri 9 am to 5 pm EST
Support
Prefer email follow up? Please submit the following form to submit a question to us via email. Our support team will reply by email. Please include a contact telephone number so that we may contact you if we need additional information.
Help
Desk
Live, face-to-face support and assistance is available at the HELP DESK in our retail center. Please feel free to stop in and speak to one of our technical support or engineering staff.
263 Boston Post Road, Orange, CT 06477
Open Monday to Friday from 9 am to 4 pm EST
Saturdays from 11 am till 3 pm
Live
Chat
Chat live via online text by clicking on the Icon in the lower right hand of this screen.
Please allow time for one of our reps to become available.
If you are short on time, after you enter your first text message, the reply will be there when you come back.
Training
Classes
Live, hands on, classroom training sessions are available at our demonstration center.
We offer a wide range or training classes on the products we sell as well as general I.o.T subjects.
Reservations are required, classes fill up fast so please book your reservation online or at our retail location.
Due to Covid-19, all classes in our facility have been cancelled. Please contact us for private one-on-one training.
On-Site
Support
We offer professional services for homes and businesses. Our field services include installation, repair, configuration and on-site training for products we support.
Click below for additional information and to schedule an appointment with our field service team.
Manuals
Documents
Looking for a manual, user guilds, technical information?
Please check our document library to download a PDF or view a video on any subject pertaining to our product lines or services.
Our document library is currently undergoing maintenance! Please visit us later to obtain any documents you may need.