Our
Services

Help Desk and Telephone Technical Support

On-site installation and troubleshooting

Energy mangement and smart thermostat control

Network, WIFI and Firewall Management

Property and asset monitoring

Cloud Services

AIMNET Technical Support includes telephone, help desk and in-home / in-office services

We offer professional support services via telephone, in-store help desk, and on-site. Our on-site services include installation, repair, configuration, and training for products we support. Our professional services are sold on a TSU basis. (Technical Support Units) This page will explain what those services are and how our on-site services are provided. 

If you are an existing AIMNET customer with an open credit account you may simply call us to schedule an appointment or complete our online scheduling form in our support section. If you are a new customer you are required to pre-purchase our Technical Support Units, (TSU) and submit the online order processing form below.

Please be aware that we only support the products we represent. We do not provide services for products that are not a part of our overall product lines. Please be sure the field service you are requesting is a part of our overall offering.

Our technician may need access to your personal login and password information for various aspects of many of our services. Please be sure you have that information available prior to our arrival at your location.

Access Control Systems

What products and services do we offer support?

Networks & Internet

Products:

Cisco
Netgear
TP Link

Meraki

and more.

Network configuration and security. Modems, routers and switches.

WiFi - Wireless systems including SSID, Security, Child Protection and Rules, Mesh systems and coverage expansion.

Internet services including testing and 4G systems.

Cables and wiring. CAT5 and CAT6. Installations, terminations and testing services.

Air Bridge systems. Expand your network and internet up to a mile from your main service with no wiring between points.

Telephone Systems

Products:

Ooma

Cisco

Allworx

Telephone services. Reduce your telephone bill and improve the features available to you.

Equipment. We offer several full feature phones including conference and video options.

Wiring and Wireless expansion of telephone networks.

Reception stations and on-line portals.

Professional service time billing.

4G networks and instant temporary services.

Smart Thermostats and HVAC

Products:

Honeywell
Ecobee

Venstar

Johnson

Proliphix

Smart thermostats offer home and business owners a great option to improve comfort, reduce energy use and monitor performance.

We install, configure and program smart thermostats and energy management systems.

AIMNET also offers remote management and monitoring of smart thermostats to provide remote control and management.

In addition to smart thermostats, AIMNET offers extensive services for commercial and industrial facilities through our AIM Technical Services division.

Security Systems

Products:

Honeywell

Ring
Ooma

SimpliSafe

Monnit / Alta

Installations, configuration, expansion and repairs.

Integration and IFTTT automation

Maintenance and testing.

Compliance and tracking reporting.

Upgrades and replacements

Training and assistance with geo fencing options.

 

Surveillance Systems

Products:

Arlo

Ring

Meraki

Installations, configuration, expansion and repairs.

DVR and NAS drive storage

Cloud storage configuration

Upgrades and replacements

Training and assistance

IFTTT integrations